Device encrypted by ESEC cannot be accessed

Versions / Builds Affected

EndPointSecurity 2012 build 20120104

Status

Resolved

Problem Summary

A storage device has been successfully encrypted by EndPointSecurity, but when plugging it in again the data drive is not mounted. The issue occurs when there are mapped network drives configured.

TT / JIRAID

98

How to Identify

1. When the device is plugged in, the password is entered successfully however only 1 drive is added. When trying to access it the user receives an Access Denied message 2. There is a mapped network drive whose drive letter is the next one available after the drives for actual devices e.g. if C: is the HDD, and D: is the CD-ROM, E: is assigned to a mapped network drive 3. If you open E: the files which are located on the encrypted drive can be seen

Workaround / Fix Details

http://ftp.gfisoftware.com/patches/ESEC2012/20120104/20120717_ESEC2012_Patch.zip

Required Actions

1. Provide patch to the customer 2. Attach this article to the case