Articles

LanGuard Section

• The Remediate Button Is Greyed out After Upgrading to GFI LanGuard

  Overview This article describes the process to follow when the Remediate button is greyed out after upgrading to GFI LanGuard.   Environment GFI LanGuard All supported environments   Root Cause Data E...

• The router's MAC address is being listed instead of the computer's MAC address

  Versions / Builds AffectedLanGuard 2011 SR1 build 20110817 StatusResolved Problem SummaryIf a router is located between LanGuard and a scanned computer, the router's MAC address is being associated wi...

• The USB installed over time check fails to list devices in agent scans

  Overview Agent scans lists computers having the 'USB installed over time' potential vulnerability, but it does not display the USB devices that have been connected to the computer.   Resolution A patc...

• Timeout error when exporting large scans to XML

  Versions / Builds Affected9.6 (20101113) 2011 (20110509) 2011 (20111128) StatusResolved Problem SummaryTimeout error when exporting large scans to XML TT / JIRAIDLANGUARD-32 How to IdentifyThe followi...

• Timeout Error Displayed When Deploying Adobe Patches

  Overview This article describes the process to follow when a timeout error is displayed when deploying Adobe patches. Reviewing logs, you will find something similar to the entries below: 6/30/2011 15...

• Timeout error when exporting scans to XML

  Versions / Builds AffectedLanGuard 2014 and 2015 StatusOpen Problem SummaryTimeout error when exporting large scans to XML TT / JIRAID2388 How to IdentifyThe following errors will be shown in the debu...

• Unable to Install the Update Package Lnss_112_Vulns.7z (Vulnerabilities Database)

  Overview GFI LanGuard Program Update downloads all the databases properly but fails to install the vulnerabilities database (lnss_112_vulns.7z).   Resolution Development released a patch for this issu...

• Unable to deploy custom software unless the target machine is previously scanned

  Versions / Builds AffectedLanGuard 2014 R2 (20140512) StatusResolved Problem SummaryCustomer cannot deploy custom software on machines where LanGuard has never run a scan TT / JIRAID2353 How to Identi...

• Error: '1072: The specified service has been marked for deletion' While Deploying the Agent on a Client Computer

  Overview When deploying the agent on a client computer, the following error message is displayed within the patch deployment log file: 1072: The specified service has been marked for deletion   Resolu...

• Unable to install the update package lnss_11_vulns.7z (vulnerabilities database)

  Versions / Builds AffectedGFI LanGuard 2012 SR1 (20121127) StatusResolved Problem SummaryLanGuard Program Update downloads all the databases properly but fails to install the vulnerabilities database ...