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Articles

  • Microsoft Windows Blocks Downloaded GFI Software File

      Issue When downloading a file from the Internet or received one by email, Microsoft Windows can block these for security reasons.  Environment Microsoft Windows 7 and later Microsoft Windows Server ...

  • Contacting GFI Sales

    Overview This article describes how to reach out to the GFI Sales Team for any queries within their scope of support.   Prerequisites Be prepared to provide the following information: The name and com...

  • Using psr.exe for Troubleshooting

    Overview While troubleshooting, it is often helpful to visualize the issue as well as the steps taken, which lead to it. When creating a set of troubleshooting files for a GFI Software program, it is ...

  • Testing Database Connectivity Using ODBC

    Overview This article shares the process to test the connectivity to SQL Server using ODBC (Open DataBase Connectivity).   Process Follow these steps to test the connectivity: Login to the GFI Product...

  • Registering ASP.NET with IIS Web Server

    Overview When using a web-based configuration, such as GFI Archiver, you need to register and enable ASP.NET with IIS® Web Server. If ASP.NET is not registered and enabled, the following may occur: Th...

  • Claiming GFI Prime Vouchers for Products

    Overview GFI Software has developed a loyalty program to generously reward customers with special deals, offers, and solutions available to all who qualify. Customers who have been with GFI for over a...

  • Activating Product Licenses Through GFI Unlimited

    Overview If you have GFI Unlimited subscription, you can generate a license key for any of the included GFI products. License keys generated through a GFI Unlimited subscription have the same seat qua...

  • Resetting Admin Password for GFI Directory

    Overview This article shares the process for installing ADSIEdit and using the tool to reset the administrator password for GFI Directory, which is Active Directory replacement for GFI Archiver and GF...

  • Obtaining Your GFI License Key

    Overview There are 3 main locations where you can find your GFI license key: The actual product dashboard UI The GFI Accounts portal Your email account You can always search in the email account that ...

  • Generating HAR File in Browser

    Overview When you encounter various browser-related issues (e.g., a website is inaccessible, timeout while reaching resources, some UI elements are not displayed, etc.), it is often helpful to record ...