Articles

• Personal whitelist or blacklist is not updated when approving emails with a SPAM tag

  Answer PROBLEM When trying to approve selected emails, the personal whitelist or blacklist is never updated.   Locate the log from the Server in ..\GFI\MailEssentials\wwwconf\debuglogs Log Name Client...

• SpamTag error when actioning an email: Cannot process selected email.

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem Summarywhen you select and email and action it by clicking on a SpamTag button, the following error pops up: Cannot process sel...

• The GFI MailEssentials Outlook plugin fails to detect the version of Outlook

  Versions / Builds Affected2014 - 20140308,20140627 StatusResolved Problem SummaryWhen Running the installation of the Outlook plugin, the installation will fail to install. TT / JIRAID1446 How to Iden...

• Spam Tag Not Working: IO Errors or Access Denied Shown in Logs

  Overview This article describes the process to follow when Spam Tag does not work after performing basic troubleshooting and in the logs, you are able to see IO errors or access denied.   Root Cause T...