Answer The process of importing a series of email addresses/domains in the GFI MailEssentials Whitelist consists of the following steps: Generate a template of the Whitelist XML from the GFI MailEssen...
Answer If the Autowhitelist.mdb either contains incorrect entries (internal / external) or has reached its limit of 1.7 GB you might consider resetting the database. Instead of going through the Autow...
Versions / Builds Affected20110812 StatusResolved Problem SummaryWhitelist entries are being ignored. TT / JIRAIDME-96 How to IdentifyIt is discovered that they have at least one leading space in fron...
Answer PROBLEMMail that's coming in is being filtered and blocked despite being in the whitelist. ENVIRONMENT GFI MailEssentials All Supported Environments SOLUTIONCheck the following points: Whiteli...
Answer PROBLEMWhen GFI MailEssentials is enabled, emails are building up in the SMTP queues. No emails sent in or out. There are no obvious errors in the logs Autowhitelist has hundreds of thousands o...
Versions / Builds AffectedGFI MailEssentials 2014 and 2015 StatusOpen Problem SummaryOutlook 2013 out of office replies are getting added to the autowhitelist. Outlook 2013 changed the generic out of ...
Answer PROBLEMScan result shows Blocked [Whitelist] and the Recipient(s) as n/a ENVIRONMENT GFI MailEssentials All supported environments SOLUTION Gather the config.mdb (stored in the GFI MailEssenti...
Overview When the Anti-Spam Synchronization is enabled, the autowhitelist.mdb file grows rapidly until it reaches the 2GB limit and becomes unusable. This article describes the process to follow in or...
Overview The user is unable to access the Whitelist page within the GFI MailEssentials UI (with Personal Whitelist enabled). The following errors are displayed: 'An unexpected error occurred in the GF...
Overview Empty Whitelist entries cause incorrect lookups. The entry is not seen in the User Interface and must be removed manually from the ControlLists.sdf database. The ase_whitelist.gfi_log.txt log...
