Overview Emails from a whitelisted sender are being classified as spam. Environment Applies to any version of GFI MailEssentials. Root Cause GFI MailEssentials processes the emails according to a pre-...
Overview In reference to End User Actions, this article explains what is Personal Whitelist and Personal Blocklist and how to configure them. Personal Whitelist The personal whitelist is an additional...
Overview This article provides a resolution related to Auto-Whitelist entries that do not show in the Whitelist properties. Environment GFI MailEssentials All supported environments Root Cause Because...
StatusOpen TT / JIRAID2926 How to IdentifyIn Dashboard, Scan results will show as Blocked [Whitelist] Workaround / Fix Details1. Gather the config.mdb (stored in the GFI MailEssentials root folder) 2....
Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryWhen accessing the whitelist or blocklist, the error 'An unexpected error occurred in GFI MailEssentials configuration' appears ...
Answer PROBLEMWhen trying to add a user to the Whitelist and save it, you get this error: An existing connection was forcibly closed by the remote host Description: An unhandled exception occurred d...
Answer PROBLEMWhen sending an Out of Office reply which is not in English, GFI MailEssentials adds the recipients' email address to the Autowhitelist. ENVIRONMENT GFI MailEssentials Microsoft Exchange...
Overview An organization wants to allow some users to receive password protected files, but the Decompression Engine rule that blocks password protected files does not allow exceptions. Environment GF...
Answer When an email is whitelisted, it will appear in the MailEssentials Dashboard > Logs tab as 'Whitelisted' or 'Keyword Whitelisted'. Required Information: Sample Email Message ID: This can be gat...
Answer The IP Whitelist cannot be exported from the user interface. If you have a lot of IP addresses in the IP Whitelist and would like to have a list, you can access the configuration database and e...
