Articles

Activity logs Accesses HowTo's/Configuration Reporting

• Full Text Search Is Crashing with Timeout Errors

  Overview Full Text Search is enabled and experiencing intermittent failures/crashes with the following entries appearing in the Error log: [12/Nov/2019 17:11:44] FullTextServiceImpl.cpp: Failed to con...

• Deleting Chat History in Kerio Connect

  Overview This article provides the process of removing/deleting all the available chat history created through the Instant Messaging feature in Kerio Connect. Prerequisites Admin access to Kerio Conne...

• Expanding LDAP Addressbook Displayed List

  Overview You may need to set up your Addressbook with LDAP to display more than 200 contact records. It can be done by editing the Kerio Connect mailserver.cfg file. Environment Kerio Connect 9.2.9 p1...

• Master Authentication

  Overview This article provides instructions for enabling Master Authentication (Master Auth), along with additional information about the workings of its internal mechanism in Kerio Connect.   Enablin...

• Resolving 'Some email addresses are already used' warning

  Overview This article provides information on how to resolve the following warning message shown in Groups, Aliases, Mailing Lists, or Resources. User/Group conflict: Some email addresses are already ...

• Error: "Failed to read rights from folder INBOX" When Accessing Webmail

  Overview You might experience the following Server error when accessing Kerio Connect Webmail. Failed to read rights from folder INBOX, internal error.     This article provides information on the roo...

• Startup Delay for Mounting Kerio Connect Store

  Overview The Kerio Connect store is located on a separate disk (mounting point). The external spinning drives don't mount before the Kerio Connect service starts. This causes the Kerio Connect to crea...

• Changing HTML Domain footer manually

  Overview This article provides information on how to change the Domain Email footer manually using Webadmin UI and internal Kerio Connect configuration files. The custom HTML code can be inserted thro...

• Unable to Receive Emails on macOS

  Overview This article provides information on how to resolve an issue with incoming emails not being received by Kerio Connect installed on macOS. Prerequisites Install Kerio Connect on macOS Root Cau...

• Resolving 'Hop Count Exceeded' Error

  Overview The users are complaining about receiving the following Non-Delivery Receipt (NDR) message: The original message was received at Sun, 25 Aug 2019 16:01:26 -0400 from m0142739.ppops.net [127.0...