Articles

• Spam Definitions are not updating correctly ( ONLY)

  Answer PROBLEM Spam Definitions are not updating correctly due to firewall restrictions. ENVIRONMENT GFI MailEssentials All Supported Environments SOLUTION All MailEssentials updates are downloaded ov...

• Spamrazer not updating ( ONLY)

  Answer PROBLEMSpamrazer updates are not being downloaded in GFI MailEssentials. ENVIRONMENT GFI MailEssentials All supported environments  SOLUTION First, make sure that the license is valid for Spamr...

• SpamRazer Update Version Listed as 'N/A' in Current Version Field

  Overview In the updates tab of the SpamRazer properties, the current version text is displayed as 'N/A' even after successful updates. This article describes how to resolve this.   Back to top   Proce...

• The cumulative patch fails to install: "error ","PatchPlugin","Error: InstallPatch, System.SystemException: The trust relationship between the primary domain and the trusted domain failed.

  Versions / Builds AffectedGFI MailEssentials 2015 StatusResolved Problem SummaryPatch installation fails - error ,PatchPlugin,Error: InstallPatch, System.SystemException: The trust relationship betwee...

• The GFI MailEssentials configuration is not accepting the user credentials after an installation or upgrade has been completed

  Answer PROBLEMAfter an upgrade or a fresh installation of GFI MailEssential the configuration does not accept the user credentials. ENVIRONMENT GFI MailEssentials  all supported environments SOLUTIONT...

• The installation progress stuck after entering the Administrator email address

  Answer PROBLEMWhen installing or upgrading to GFI MailEssentials 2015, the installation wizard will not proceed after entering the Administrator email address.   How to identifyThe wizard stops and th...

• The registry key BlockByAssocExceptions is overwritten during an upgrade

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryWhen upgrading, the BlockByAssocExceptions key is overwritten, thus wiping out any customizations made which could interfere wit...

• The registry key BlockFiles_ViaExtAssociations is overwritten during an upgrade

  Versions / Builds Affected2012 / 20121218 StatusResolved Problem SummaryThe registry key BlockFiles_ViaExtAssociations is overwritten during an upgrade. TT / JIRAID817 How to IdentifyAny changes/custo...

• Updates Fail After Upgrading to GFI MailEssentials 2014 SR1 (Builds 20140224 & 20140308)

  Overview After upgrading to GFI MailEssentials 2014 SR1, items downloading from update.gfi.com or update.gfisoftware.com are failing to update. The Audldownload log reports the following error: warnin...

• Upgrade Fails with Error: Unable to load DLL 'gficryptolib_x86.dll'

  Overview Upgrading to GFI MailEssentials 20.2 fails with the following error in the installation log: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocat...