Articles

Archiver Section

• Sent e-mail are not shown in the correct folder within the GFI Archiver Outlook Connector

  Answer PROBLEM When Exchange Cached mode is enabled, sent e-mails are not shown in the correct sub folder. ENVIRONMENT GFI Archiver All Supported Environments SOLUTION To allow subfolders to be popula...

• Shortcut / bookmark pointing to incorrect URL after upgrading to GFI MailArchiver 2011 or newer

  Answer PROBLEM A shortcut / bookmark pointing to the product website fails to open after upgrading to GFI MailArchiver 2011 or newer. ENVIRONMENT GFI MailArchiver 2011 or newer All supported environme...

• Some Chinese or Japanese emails are displayed incorrectly in the GFI MailArchiver web interface

  Versions / Builds Affected20140616 StatusResolved Problem SummarySome Chinese or Japanese emails are displayed incorrectly in the GFI MailArchiver web interface TT / JIRAID2438 How to IdentifySome Chi...

• Emails Are Missing in GFI Archiver Journal Mailbox

  Overview Some emails are missing in GFI Archiver. The emails in question can be found in the Junk-Email folder of the Journal Mailbox. Environment  GFI Archiver Microsoft Exchange Root Cause Microsoft...

• Some of the MailInsights reports are grayed out and cannot be selected from the MailInsights tab in the web interface

  Answer PROBLEM Some of the MailInsights reports are grayed out and cannot be selected from the MailInsights tab in the web interface. ENVIRONMENT GFI Archiver All supported environments SOLUTION Navig...

• Some emails fail to folder sync successfully via UMPolling (due to DateTimeSent being different in the archived email vs. the copy in the user mailbox on the mail server)

  Versions / Builds AffectedAny StatusOpen TT / JIRAID2884 How to IdentifyIMPORTANT: This is a very particular scenario, it is difficult to identify! Do only attach this article / escalate based on this...

• Subjects of emails become corrupted if the Subject: MIME header is base64-encoded and folded over multiple lines in RFC violating way

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2966 How to IdentifyEmails which have the following characteristics: - the MIME Subject: header is base64 encoded - the MIME Subject: header (b...

• Test to ensure Autodiscovery works when using Exchange Web Services (EWS) ( ONLY)

  AnswerThe Exchange Remote Connectivity Analyzer is a great tool which you can use to test auto-discovery issues over the internet. To run this tool, please follow these steps: Navigate to http://www.t...

• The admin receives an "exceeded licensed user limit" email notification each time when the Core service is started

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2780+2924 How to IdentifyGFI Archiver sends an email notification to the administrator each time the Core service starts, although the lice...

• The email responsiveness report fails to be generated (Domains list too long)

  Versions / Builds Affected20120215 until 20130723 StatusResolved Problem SummaryThe report can fail to generate if the list of domains, which is passed to an SQL query, is too long. TT / JIRAID370 How...