Articles

Archiver Section

• Error: "Failed during: ConfigTracingStep" When Enabling Auditing in GFI Archiver

  Overview This article provides the steps required to solve an issue that may occur when you are trying to enable auditing, which fails due to a duplicate <BackEndServer> node in the server. Informatio...

• Error: 'Failed during: Testing connection' when performing a Mailbox Folder Structure Retrieval test

  Answer PROBLEM The Mailbox Folder Structure Retrieval test fails with the error:   'Failed during: Testing connection'  Details: Failed while testing connection, Auto Discovery failed. ENVIRONMENT GFI...

• Error: 'Failed during: Retrieving Database Schema Type Details: Database not supported' when attaching a Microsoft SQL Server based Archive Store

  Answer PROBLEMWhen attaching a Microsoft SQL based Archive Store you receive the error: Failed during: Retrieving Database Schema Type Details: Database not supported. ..\Store\Debug\ManagementProvide...

• Error: 'Failed during: Upgrading Schema Version Details: Query Failed' when attaching Microsoft SQL Server 2000 database

  Answer PROBLEMUnable to attach a Microsoft SQL Server 2000 database.  ..\Store\DebugLogs\ManagementProviders.log shows the error:   error ,ManagementProviders,Error: (MSSql) UpdateSchema. Rolling back...

• Error: 'Failed during: Verifying Marc admin user exists' when editing a Microsoft SQL Server Archive Store

  Answer PROBLEMWhen editing a Microsoft SQL Server Archive Store the following error is shown:   ERROR: Failed during: Verifying Marc admin user exists Details: Could not create GFI Archiver User ENVIR...

• Error: 'Failed to authenticate System.Runtime.Remoting.RemotingException: Requested Service not found' when users cannot log into the web interface on a computer running Windows in FIPS compliancy mode

  Answer PROBLEMWhen trying to open the web interface the user is asked for username and password. Even after entering both correctly the user cannot log in. The following error is shown to the user:   ...

• Error: "Failed to authenticate" When Accessing GFI Archiver Web Page After Upgrading the Operating System

  Overview This article provides a solution to an issue where you cannot access the GFI Archiver web page after upgrading the operating system where you have GFI Archiver installed. When you have GFI Ar...

• Error: 'Failed to authenticate: AuthenticationFailed There was no endpoint listenting at net.pipe://localhost/Core/CSService' when loading the web interface after migrating GFI Archiver to a new server

  Answer PROBLEMConsider the following symptoms: GFI Archiver was recently migrated to a new server (most likely from a 32bit platform to a 64bit platform) When trying to open the web interface, the pag...

• Error: 'Failed to connect to an IPC Port: Access is denied' is found in logs when GFI Archiver is not archiving emails ( ONLY)

  Answer PROBLEM GFI Archiver is not downloading e-mails from the journal. The log at ..\GFI\Archiver\Core\Logsubmit2.log is showing the following error:   warning,LogSubmit2,warning: external .NET remo...

• Error: 'Failed to Do Autodiscovery' When Adding/Editing an EWS Entry Under Mail Servers to Archive

  Overview Consider the following symptoms: Trying to add an EWS based journal entry under Configuration > Mail Servers to Archive fails with the message: Failed during: Testing connection Details: Coul...