Articles

Archiver Section

• Error: "HTTP 404 - Not Found" When Synchronizing Outlook Connector

  Overview The Outlook Connector synchronization fails with the following error: Failed to connect to GFI Archiver server. HTTP Error 404 - Not Found Environment GFI Archiver All supported environments ...

• Error: "HTTP Error 500.19 - Internal Server Error" When Opening the Web Interface (Application User)

  Overview When opening the web interface, the following error is displayed: Error Summary HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configurati...

• Error: "Incorrect syntax near 'xyz'. ;Unclosed quotation mark after the character string ''."" When Running UpdateUsers and Consolidating Users

  Overview When running UpdateUsers, it shows a dialog with the error: Incorrect syntax near 'xyz.'; Unclosed quotation mark after the character string ''. NOTE: The XYZ is any part of a folder name wit...

• Error: 'Index was out of range must be non-negative and less than the size of the collection' on Archive tab ( ONLY)

  AnswerTO TECHNICAL SUPPORT STAFF The solution and cause sections of this article are unclear. It is suggested to consult with a Product Specialist if you encounter this situation through a case. The g...

• Error: "Insufficient system resources exist to complete the requested service." When Accessing Binary Data on a UNC Path

  Overview The following symptoms occur shortly after the services are started: Archiving items fails. The web page fails to load. The following error is logged in ManagementProviders.log and Management...

• Error: "Invalid insert or update value(s): object columns are constrained - no 2 table rows can have duplicate column values." When Synchronizing Emails with the Outlook Connector

  Overview The Outlook Connector fails to synchronize. The error logged is: Invalid insert or update value(s): object columns are constrained - no 2 table rows can have duplicate column values. The UI a...

• Error: "Invalid timezone information in event with UID: XYZ..." When Search Is Indexing an Ical Item

  Overview Consider the following symptoms: The amount of indexed items is lower than the amount of total items when looking at the summary of an archive store. When analyzing failedMessages.xml (locate...

• Error: "Invalid username passed." When Logging into the GFI MailArchiver 2011 Home Screen

  Overview Error: Invalid username passed. is shown when logging into the GFI MailArchiver home screen. Environment GFI MailArchiver 2011 up to R3 Microsoft Internet Explorer 9 Root Cause Support for IE...

• Error: 'Length of LOB data to be replicated exceeds configured maximum 65536' in Windows Event Logs

  Overview This article describes the resolution of the following error which is logged into the Windows Event Logs: ERROR.DAL.UploadMessageSourceFailed. Additional info: Length of LOB data to be replic...

• Error: 'Logon failure: unknown user name or bad password' When Using Import Export Tool

  Overview This article describes the issue and its resolution which occurs while using the Import Export Tool (for example, when trying to import items from a PST file) and choosing the owner of the it...