Articles

Archiver Section

• Emails Are Not Indexed Due to 'SQL Server Compact' is Missing or is Incorrectly Installed

  Overview Emails are not indexed because Microsoft SQL Server Compact is missing or is incorrectly installed. ..\MailArchiver\Search\DebugLogs\IndexJob.log lists the following errors: 2012-05-28,09:45:...

• Emails Containing International Characters Appear Corrupt in Microsoft Outlook or GFI MailArchiver

  Overview Some emails show a garbled message body when viewed in Microsoft Outlook, or in GFI MailArchiver. This problem occurs for emails which use one character set for the message header and a diffe...

• Emails Exported from a Microsoft Exchange Mailbox Using the Import/Export Tool Are Not Shown in the Correct Subfolder

  Overview You have enabled Mailbox Folder Structure Retrieval in GFI Archiver to synchronize the folder structure of the mailboxes into GFI Archiver. However, this does not seem to affect emails which ...

• Emails Exported to MSG Format While Only Having CDO/MAPI Installed Are Showing Incorrect Characters

  Overview Emails exported to MSG format while only having CDO/MAPI installed are showing incorrect characters. In the initial case behind this known issue, a Czech customer found some inconsistencies w...

• Emails in the Archive Show up Blank and with a winmail.dat Attachment (Only)

  Overview Emails in the archive show up blank and with a winmail.dat attachment.   Environment GFI Archiver Mixed Microsoft Exchange versions (for example 2003 and 2007)   Root Cause Journaling is not ...

• Emails Have the Wrong Time Stamp After Being Restored via MailboxRestore (Time Zone Offset)

  Overview When restoring emails via the MailboxRestore tool, they might have a different timestamp compared to the originals. This has been observed when the servers involved (Mail server/Archiver serv...

• Error: "Your account does not have a valid email address associated with it. Please contact your system administrator." When Generating a Report in GFI Archiver

  Overview This article provides a solution to an issue you may encounter when generating a report within the GFI Archiver MailInsights tab. The following error is received: Error: Your account does not...

• Error: "(FB) GetBulkDetailedMessages() - An entry with the same key already exists.)" When the Outlook Connector Tries to Sync

  Overview This article provides the steps to identify and solve an issue you may encounter when the Outlook Connector fails to synchronize. Error: (FB) GetBulkDetailedMessages() - An entry with the sam...

• Error: "(FB) RptEmailStorage() - arithmetic exception, numeric overflow, or string truncation" When Generating a Storage Use Report

  Overview This article provides the solution to an issue you may encounter when generating a Storage Use report which fails with the following error being logged in ..\Store\Debuglogs\EmailMessageProvi...

• Error: '-2147221164' when installing, upgrading or uninstalling GFI Archiver ( ONLY)

  Answer PROBLEMInstallation / upgrade / uninstall of GFI Archiver fails and the process is rolling back. The installation log (%temp%\marc*.log) lists the following error right before the rollback is t...