Articles

Archiver Section

• Error: '0137 Too many words retrieved in index' when searching using a date criteria and archive stores with a high number of emails (larger than 256k)

  Versions / Builds Affected20131111 StatusResolved Problem SummaryError: '0137 Too many words retrieved in index' when searching using a date criteria and archive stores with a high number of emails (l...

• Error: '0x80040154' in any log files ( ONLY)

  AnswerWhen you see an error 0x80040154, this represents 'Class not registered'. This indicates that whichever DLL is being called upon to carry out a function is not registered within the registry. Th...

• Error: '0x8004050a occurred while rendering message <message id> for download for user <user E-mail>' when downloading certain emails from the journal mailbox via IMAP4

  Answer PROBLEMCertain emails fail to download from the journal mailbox and are not archived. The Windows event log lists: Event Type: Error Event Source: IMAP4SVC   Event Category: None Event ID: 1023...

• Error: "1312 Cannot create the directory C:\Program Files\GFI\Archiver\Core\Queue. A file with this name already exists." When Installing or Upgrading GFI Archiver

  Overview This article provides the steps to properly uninstall GFI Archiver to fix an issue you may encounter when the installation or upgrade of GFI Archiver fails and performs a rollback. An error i...

• Error: "1714 the older version of GFI Archiver can not be removed." When Uninstalling or Upgrading

  Overview This article provides the steps to remove the key for the GFI Archiver installation when you are unable to uninstall or upgrade GFI Archiver and get the following error: Error 1714 The older ...

• Error: '1920 Service GFI Archiver Import Service (MARMAIS) failed to start. Verify that you have sufficient privileges to start system services' when installation or upgrade has failed

  Answer PROBLEMThe installation or upgrade of GFI Archiver fails and performs a rollback. Error in the marc*_x64.log or marc*_x86.log located in the %temp% directory after a failed installation: Error ...

• Error: "1923.Service GFI Archiver VSS Writer Service (MARVSS) could not be installed." When Installing or Upgrading GFI Archiver

  Overview This article provides the steps to uninstall GFI Archiver properly and delete all services from the system when you encounter errors after a failed installation or upgrade of GFI Archiver.   ...

• Error: '<Service> Test Failed: There was no endpoint listening at net.pipe://localhost/<Service>/<Module> that could accept the message' when accessing the web interface due to a service not running

  Answer PROBLEMWhen trying to load the GFI Archiver web interface, an error similar to below is displayed: Failed to initialize or Failed to Authenticate And when clicking on More Information:   <Servi...

• Error: "400 Bad Request: IIS is not configured to accept requests with just the simple DNS name." When Accessing the GFI Archiver User Interface

  Overview This article provides the solution to fix an error message you may encounter when accessing the GFI Archiver UI.   Information The following error message is displayed when attempting to logi...

• Error: 'A connection attempt failed because the connected party did not properly respond after a period of time or established connection failed because connected host has failed to respond 192.168.0.1:8019' when adding an IMAP data source ( ONLY)

  Answer PROBLEMWhen trying to add an IMAP based data source (journal mailbox) under Configuration > Mail Server to Archive the following error is shown: Failed during: Testing connection Details: Could...