Articles

Archiver Section

• Error: 'The DateTime represented by the string is not supported in calendar System.Globalization.GregorianCalendar' When Performing an Advanced Search Within GFI Archiver

  Overview This article describes the issue and its resolution, which occurs when performing an advanced search using the Sent Date or Received Date criteria. An ASPNET error with the following details ...

• Error: 'Search Test Failed: Requested Service not found' When Loading the GFI Archiver Web Interface

  Overview The following error occurs when loading GFI Archiver web interface: Failed to initialize Search Test Failed: Requested Service not found The debug log file ..\Search\DebugLogs\AttendantServic...

• Error: 'SMTP: Notifications are failing to be sent (large emails)' Is Shown in the Home Tab

  Overview This article describes the error and its resolution, which occurs when you navigate to Home > Status Overview > Services, and it shows the following error: SMTP: Notifications are failing to ...

• Error: 'STORE RDB$PROCEDURE_PARAMETERS failed' When Upgrading the Schema of an Old Firebird Based Archive Store

  Overview This article describes the issue and its resolution, which occurs when upgrading the schema of an old Firebird based Archive Store and the schema upgrade fails with the exact logging as shown...

• Error: 'StartIndex cannot be less than zero' When Generating an Email Responsiveness MailInsights Report

  Overview When attempting to generate an Email Responsiveness MailInsights report, the operation fails with an error referring to: StartIndex cannot be less than zero The debug logs ..\Core\DebugLogs\M...

• Error: 'Store test failed: Returned failed' when opening the web page and the FDB file of a Firebird Archive Store is not present in the configured location

  Overview This article describes the error and its resolution wheich occurs when opening the web page and the FDB file of a Firebird Archive Store is not present in the configured location: Error: 'Sto...

• Error: 'Synchronization failed (An error occurred while communicating with the GFI MailArchiver server.)' When the Mailbox Contains a High Amount of Files for the User

  Overview This article describes the error and its resolution, which occurs when the File Archive Assistant synchronizes, and the mailbox contains a high amount of files for the use. Error: 'Synchroniz...

• Error: 'Sys.WebForms.PageRequestManagerParserErrorException: The message received from the server could not be parsed'

  Overview When trying to run a search from the Web Interface, the operation fails and the following error is received: Sys.WebForms.PageRequestManagerParserErrorException: The message received from the...

• Error: 'Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out' When Searching via the Search Page of the Outlook Connector

  Overview This article describes the script error and its resolution which is displayed after 90 or 500 seconds when searching via the search page of the Microsoft Outlook Connector: Line: x Char: y Er...

• Error: 'Store Synchronisation failed: System.IO.FileLoadException: file or assembly MArc.ConfigurationService.Base, ...' When Attempting to Index

  Overview This article describes the error and its resolution, which occurs when items are not getting indexed. Upon investigation, it is found that there is a ref-def-mismatch. This is an uncommon and...