Articles

Archiver Section

• Error: 'This Web site cannot be started. Another Web site may be using the same port.'

  Overview This article describes the issue and its resolution when you are unable to access the GFI Archiver web interface. When starting the website hosting GFI Archiver from Internet Information Serv...

• Error: 'There was an error writing to the pipe: The pipe is being closed. (232, 0xe8)' when using the RestoreOwners tool

  Versions / Builds Affected20140616, 20141117 StatusOpen TT / JIRAID2891 How to IdentifyWhen using the RestoreOwners tool it fails with the error: There was an error writing to the pipe: The pipe is be...

• Error: 'Access to the path is denied' When Folder Structure Retrieval Feature Is Not Working

  Overview This article describes the issue and its resolution when the Folder Structure Retrieval feature is enabled using the EWS (Exchange Web Services) protocol. The feature is not working and the f...

• Error: 'Unable to cast COM object of type 'Redemption.RDOPstStoreClass' to interface type 'Redemption.IRDOPstStore'' When Exporting to PST

  Overview This article describes the issue and its resolution when exporting emails into a PST file using the Import Export tool, you may receive the following error: Unable to cast COM object of type ...

• Error: 'Unable to get value of the property childNodes'

  Overview This article describes the issue and its resolution, which occurs after upgrading from version 6, and the following error is shown: Unable to get value of the property 'childNodes' The browse...

• Error: 'Unable to load DLL 'fbembed': The specified module could not be found'

  Overview When logging into the web interface, authentication fails and the following error is displayed: 403.4 - Forbidden In Core's WCFPlugin.log file, you'll see the following: #0000351C,#00000004,e...

• Error: 'Unable to translate Unicode character at index to specified code page' When Indexing Certain Attachments

  Overview The following error is received when some attachments with certain Unicode characters fail to be indexed:  <date>,<time>,524,1,#00000F70,#00000008,error ,IndexableAttachment,error: Failed to ...

• Error: 'Value cannot be null.' When Generating the Data Leakage Detection MailInsights Report

  Overview  Generating the Data Leakage Detection MailInsights report fails. The debug log ..\Core\DebugLogs\MIRepDataLeakage.log reads: info   ,MIRepDataLeakage,Generating report Data >> error  ,MIRepD...

• Error: 'Violation of PRIMARY KEY constraint 'PK_arc_msg_tags'. Cannot insert duplicate key in object 'dbo.arc_tags_msg'' when using MAUpdateUsers

  Versions / Builds Affected20150218 (and probably older) StatusOpen TT / JIRAID3008 How to IdentifyDebug logging of the MAUpdateUsers tool must show the very same constraint error (except for the dupli...

• Error While Installing 32 Bit Version of GFI Archiver Outlook Connector

  Overview The error below is encountered when installing the Outlook Connector. This article explains how you can troubleshoot this error.  You cannot install the 32-bit version of GFI MailArchiver 20?...