Articles

EndPointSecurity Section

• Resetting Password for Encrypted Devices

  Overview This article answers the query: How to reset the password for an encrypted device?   Process Follow these steps to reset a lost password for an encrypted device: Plug the device in the comput...

• Upgrading GFI EndPointSecurity to the Latest Version

  Overview The article guides you to a suitable path for upgrading GFI EndPointSecurity.    Information To upgrade to the latest version of GFI EndPointSecurity, select the suitable upgrade path: Upgrad...

• Upgrading to GFI EndPointSecurity 4.3 from an Older Version

  Overview If you have GFI LanGuard Portable Storage Control or an earlier version of GFI EndPointSecurity, it is possible to upgrade to GFI EndPointSecurity 4.3. Note: This article does not refer to up...

• Importing configuration from version 3 fails

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusResolved Problem SummaryExporting settings to XML from v3 and importing them to version 2012 does not work and returns an error: Th...

• In what order does GFI EndPointSecurity check devices against Protection Policies?

  Answer When a device is attached to a computer, the GFI EndPointSecurity Agent uses the following priority when checking the device: Allow the device if the logged on user is defined as a Power User A...

• iPhone 8.4 files are available in iTunes

  Versions / Builds AffectedAll versions StatusOpen Problem SummaryAfter upgrade to iPhone 8.4 the files are accessible via iTunes TT / JIRAID436 How to IdentifyiPhone has iOS 8.4 files are accessible i...

• SDCard on OfficeJet Not Triggering a Device Connected Event

  Overview When inserting a card such as an SD Card into a slot on an OfficeJet printer, the action is not generating a Device Connected Event (Event ID 3000) in the EndPointSecurity event log. Informat...

• IronKey USB Devices Not Working with GFI EndPointSecurity agents

  Overview IronKey USB devices do not work with the GFI EndPointSecurity agent running. The Authentication fails when the user connects IronKey USB devices to the computer. Information The issue is the ...

• Blocking Key Loggers with GFI EndPointSecurity

  Overview   The article discusses if it is possible for GFI EndPointSecurity to block Key Loggers (Hardware Device).   Information GFI EndPointSecurity does not support hardware such as Key Loggers, as...

• Blocking Specific Device Models in GFI EndPointSecurity

  Overview The article details the process to block specific device models in GFI EndPointSecurity. Process To block device models within GFI EndPointSecurity perform the following steps: Add the device...