Articles

EndPointSecurity Section

• Policies Not Applying in Safe Mode

  Overview EndPointSecurity policies not working when booting in safe mode and the user can access all devices, i.e., When booting normally, the policy applies correctly, and the user can not access dev...

• Power users can't use encrypted devices

  Versions / Builds AffectedAgent build 20121115 StatusResolved Problem SummaryIf you have a device encrypted by ESEC, and log on with a power user to a machine where the agent is installed, you will no...

• Rainbow Technologies Sentinel USB Device Causes BSOD

  Overview Whenever a Rainbow Technologies Sentinel USB device is connected, it causes a BSOD (Blue Screen Of Death).   Environment EndPointSecurity 2012 build 20120104   Root Cause The issue is a known...

• Removable devices can only be accessed for a few seconds with EndPointSecurity

  Versions / Builds Affected20110112 StatusResolved Problem SummaryAfter pluging in a removable device (e.g. USB stick) users will be able to access this device for a couple of seconds. Any set policy w...

• Risk scan hangs or does not complete

  Versions / Builds AffectedEndPointSecurity 2013 build 20130306 StatusResolved Problem SummaryRisk Scan appears to start and then the UI hangs TT / JIRAID329 How to IdentifyIn logScannerEngine.csv you ...

• Risk Scan page does not load

  Versions / Builds AffectedEndPointSecurity 2013 builds 20130306 / 20130408 StatusResolved Problem SummaryIf the service is running with a user different than the currently logged on user, when you go ...

• Scan fails when the 'IP Range' is selected

  Versions / Builds AffectedEndPointSecurity 2013 (20130719) StatusOpen Problem SummaryScanning a network by IP range fails if the IP address 'X.X.X.0' or 'X.X.X.255' is included. The system detects tha...

• Scanning hangs at 'Enumerating Computers' and no results are showing

  Versions / Builds AffectedAll versions StatusOpen Problem SummaryScanning computer hangs while it shows 'enumerating computers' and no results are displayed. How to IdentifyScanning fails for all comp...

• Symantec System Recovery failing when ESEC agent is installed

  Versions / Builds AffectedEndPointSecurity 2012 build 20120104 StatusResolved Problem SummaryWhen the ESEC agent is installed, Symantec System Recovery backup jobs do not complete and an error is enco...

• Symantec Anti-Virus is detecting EndPointSecurity agent as virus

  Versions / Builds AffectedAll versions StatusResolved Problem SummarySymantec AV is detecting custommessage.exe or endpoinstsecurity.msi as Trojan.Cryptolocker.Z How to IdentifyAfter scanning a client...