Articles

General Section

• High Memory Utilization on Hosted Exinda SDP

  Overview The customer is reporting that their hosted Exinda SDP (Service Delivery Point) memory utilization is unusually high.   Root Cause The Java processes running the primary SDP services has the ...

• Devices Showing Offline on EMC Despite Having Internet Access

  Overview Some devices are showing offline on EMC (Exinda Management Console) despite having access to the internet and showing online on EBS (Exinda Business Server) correctly. These devices can commu...

• Virtual Exinda Constantly Crashing Due to I/O Errors

  Overview Virtual Exinda's hard drive is going offline and crashing with the following errors logged in the dmesg file: [257524.346616] EXT3-fs (sda9): I/O error while writing superblock [257524.346688...

• High RAM Usage Issue with Collectord and Mysqld Processes

  Overview When using the Exinda, the device may become sluggish and unexpectedly restart. Upon further inspection, the RAM and the page file were both full, and the processes collectord and mysqld were...

• Checking and Setting an Exinda Appliance's Bridge Mode

  Overview For troubleshooting, emergency, and other various scenarios, the Exinda's NICs can be set into bypass mode. It is recommended to check this setting if traffic is not passing in the device. Th...

• Performance limitation for 10k devices with clustering enabled.

  OverviewIn Cluster and high availability network architecture on 10k devices, It is observed that performance degradation occurs across the network when traffic exceeds the Exinda applianceÕs Packets ...

• Edge cache related unexpected shutdown: find_listener_socket

  Overview The Exinda will encounter an error that can cause the device to crash and reboot. When looking at Exinda appliances that have edge cache enabled, the following message (or something similar) ...

• EMC Built-in Applications Modification

  Overview Application library items can be found in Library > Applications. Built-in application library items can be found in Library > Applications > Built-in. You can view built-in applications, but...

• Exinda 4062 Appliance Compatible RAM

  Overview This article provides details about the compatible RAM with Exinda 4062 appliance.   Information The 4062 appliances can support up to 16 GB of memory. The configuration should be 4 X 4GB of ...

• [ Feature Request] Radius Authentication Service Type In The Initial Request

  OverviewNot able to map radius users to admin/monitor privileges roles when accessing Exinda ( Only free radius server works), from further troubleshooting we found out that the service type Exinda us...