Articles

WebMonitor Section

• Policies sometimes are not applying when using WPAD

  Answer PROBLEMPolicies sometimes are not being applied when using WPAD.   ENVIRONMENT GFI WebMonitor All supported environment   SOLUTION Browser to the main directy of GFI WebMonitor Find the file pr...

• Removing Prompt for Logon Credentials When Accessing the GFI WebMonitor Console Remotely

  Overview Users receive a logon dialog box when trying to connect to the GFI WebMonitor console when integrated authentication is enabled in GFI WebMonitor.   Environment GFI Webmonitor All Supported E...

• real-time traffic shows only IPs - not usernames

  Versions / Builds Affected2015 StatusResolved TT / JIRAID2474 How to IdentifyOpen the dashboard browser to real-time traffic Only IPs are listed there - no username Workaround / Fix DetailsUpdate to t...

• Reports are showing Server Error in '/' Application

  Versions / Builds Affected2015 StatusResolved Problem SummaryWhen running reports, the customer is getting the error below: Server Error in '/' Application. TT / JIRAID2229 How to IdentifyWhen running...

• Request for Temporary Access is blank

  Versions / Builds AffectedAll versions StatusOpen Problem SummaryGFI Webmonitor an Access Approval Request has the following content The user XXXXXXXX requested access to the website blocked by the p...

• Running GFI WebMonitor with debug mode enabled can cause the TMG Firewall service to crash

  Versions / Builds Affectedall until 2013 SR1 StatusResolved Problem SummaryRunning WebMonitor with debug mode enabled can cause the TMG Firewall service to crash. TT / JIRAID% How to IdentifyDevelopme...

• Saving policies on GFI WebMonitor TMG/ISA is taking too long

  Versions / Builds AffectedGFI WebMonitor 2013 for ISA/TMG StatusResolved Problem SummaryWhen trying to add an IP or IP range to a policy in GFI WebMonitor 2013 for ISA/TMG the policies takes a long ti...

• Signing in to Microsoft Online Services Sign In Client fails after installing WebMonitor

  Answer PROBLEMIf you use the default proxy server, you will not be able sign in to Microsoft Online Services successfully. ENVIRONMENT GFI WebMonitor Microsoft Online Services Sign In Client All Suppo...

• Search Activity Report shows values of more than 100%

  Versions / Builds Affected20120305 StatusResolved Problem SummaryThe 'Search Activity' report shows values of more than 100%, so for example 3000 hits to Google add up to 500%. TT / JIRAID33 How to Id...

• Sites categorized as 'Unknown'

  Versions / Builds AffectedAll Current Versions / builds StatusResolved Problem SummaryCustomer sees a noticeable number of sites categorized as 'Unknown' TT / JIRAID415 How to IdentifyCustomer complai...