Articles

WebMonitor Section

• The GFI WebMonitor Dashboard does not display any recent data

  Answer PROBLEMReal time data cannot be seen in the dashboard. ENVIRONMENT GFI WebMonitor All supported environments SOLUTIONThis will happen when GFI WebMonitor's backend database is full and cannot h...

• The GFI WebMonitor interface will not open or displays error messages

  Answer PROBLEM When trying to open the GFI WebMonitor application interface it displays an error or some of the pages display errors such as: Action Cancelled Could not access this page Script errors ...

• The local host page is not accessible after restarting the browser

  Answer PROBLEM The local host (127.0.0.1) page is not accessible after you restart the browser. The user interface of GFI WebMonitor will not open if it points to 127.0.0.1:1007. ENVIRONMENT GFI WebMo...

• The Proxy is bypassed using Google Translate ( Only)

  Answer PROBLEM A website, that is normally blocked, can be accessed if opened through Google Translate. ENVIRONMENT  GFI WebMonitor Any supported environment SOLUTION The issue is not with translate.g...

• The Monitoring Section Shows IP Addresses Instead of Usernames

  Overview This article resolves an issue where the Monitoring section of GFI WebMonitor displays IP addresses instead of the username in the user column.   Information Environment GFI WebMonitor Standa...

• the site www.wetransfer.com cannot be used with https inspection enabled

  Versions / Builds AffectedAll versions - Standalone Proxy StatusResolved Problem SummaryClient cannot transfer file via www.wetransfer.com using GFI Webmonitor proxy - the file goes up to around 5 Mb ...

• The 'Temporary Allowed' Option Is Not Visible in the GFI WebMonitor Console

  Overview This article resolves an issue where the Temporary Allowed option, under Settings > Policies, is not available for the GFI WebMonitor Console.   Information Environment This issue and resolut...

• The widget Bandwidth consumption is showing no information

  Answer PROBLEM The widget Bandwidth consumption is showing no information. ENVIRONMENT GFI WebMonitor 11 build 20171116 SOLUTION Avoid using Firebird database in a production environment. Switch and c...

• The TMG firewall crashes with event ID 1000 or 14057 when GFI WebMonitor is installed

  Versions / Builds AffectedWebmonitor 2013 (all builds) StatusResolved Problem SummaryAt intervals the TMG firewall process (wspsrv.exe) crashes. It does not happen when the WebMontior services are sto...

• Unresponsive WebMonitor Configuration Buttons

  Overview This article resolves an issue where, upon clicking on any button in the GFI WebMonitor Configuration, or when trying to do any changes, nothing happens. In some cases, when loading the GFI W...