Articles

WebMonitor Section

• ThreatTrack updates are downloaded in WebFiltering Edition ( ONLY)

  Versions / Builds Affected20110920 StatusResolved Problem SummaryThreatTrack updates can't be disabled with a WebFiltering Edition licence. TT / JIRAIDWEBMON-65 How to IdentifyCustomer will receive an...

• Tips & Solutions for successfully setting up HTTPS inspection in your environment

  Answer Perform the following steps to verify that HTTPS inspection is working: Using Internet Explorer, browse to an HTTPS website Click on the padlock icon next to the address bar It displays <x> has...

• TLS 1.1 and 1.2 does not work with GFI WebMonitor

  Versions / Builds AffectedAll versions StatusResolved Problem SummaryTLS 1.1 and 1.2 does not work with GFI WebMonitor TT / JIRAID2970 How to IdentifyTLS 1.1 and 1.2 does not work with GFI WebMonitor....

• TMG fails to load after enabling Kerberos authentication in HA scenario

  Versions / Builds AffectedAny TMG version StatusResolved Problem SummaryTMG fails to load after enabling Kerberos Authentication in HA scenario. TT / JIRAID990 How to IdentifyCustomer sets up a high a...

• TMG Firewall serivce (wspsrv.exe) crashes because of MiddleMan_x64.dll ( ONLY)

  Versions / Builds Affected2011 StatusResolved Problem SummaryThe TMG Firewall service keeps crashing as long as the WebMonitor webfilter is enabled in TMG TT / JIRAIDWEBMON-51 How to Identify1. It has...

• Transferring data to backend is failing

  Versions / Builds AffectedAll versions StatusResolved Problem SummaryCertain mimetypes are causing exceptions on the SQL server. Data cannot be transferred. TT / JIRAID1248 How to IdentifyWindows Even...

• Troubleshooting Web Proxy Auto-Discovery (WPAD) issues

  Answer What is WPAD and how does it work? Extensive WPAD troubleshooting techniques can be found at: http://technet.microsoft.com/en-us/library/cc302643.aspx If using Microsoft Server 2008 or newer, W...

• Unable to Add a Custom File Type When Creating a New Policy

  Overview This article addresses an issue where you are unable to add a Custom File Type when creating a new policy in GFI WebMonitor.    Root Cause Adding a Custom File Type requires adding the full C...

• Unable to Block Video Content in GFI WebMonitor

  Overview This article addresses an issue where you are unable to block video content from the Internet on a web browser when using GFI WebMonitor.    Root Cause The category Streaming Media can block ...

• Unable to Select the Desired File Format When Exporting a Report in GFI WebMonitor

  Overview This article addresses an issue where you are unable to select the desired file format, e.g., pdf, xls, doc when exporting a report in GFI WebMonitor. Environment GFI WebMonitor  Microsoft Wi...