Articles

WebMonitor Section

• Updates are failing when caching is enabled

  Versions / Builds AffectedAll versions StatusResolved Problem SummaryUpdates for webgrade and anti-virus show as up to date, but the definition date shows not the latest available definition TT / JIRA...

• Unknown user message when trying to revert back to local user

  Versions / Builds Affected2015 SR2 StatusResolved TT / JIRAID2598 How to IdentifyDuring the Post-Install wizard, if the user try to add a local user in the server he gets a message that the user is un...

• Upgrade to GFI WebMonitor 2015 SR3

  Answer This article does not refer to the latest version of the product. If you want to upgrade to the latest version, go to: https://upgrade.gfi.com/?product=gfi-webmonitor Upgrade to GFI WebMonitor ...

• Upgrading GFI WebMonitor in a TMG Array

  Overview Upgrades to GFI WebMonitor in a TMG array environment cannot be performed regularly. Each instance must be uninstalled first before the new build can be installed. During an upgrade, the GFI ...

• URL classification process for the GFI WebMonitor WebGrade Database

  AnswerApplies to: GFI WebMonitor 2013 and 2015   WebGrade Classification – a unique and “best of breed” approach   GFI WebMonitor uses a combination of automated classifiers and humans to classify web...

• User authentication mixed up

  Versions / Builds AffectedWebMonitor 2011Standalone Proxy StatusResolved Problem SummaryWhen using integrated authentication in the WebMonitor 2011 proxy version in an environment where multiple users...

• Users Cannot Authenticate Email Address When Using Gmail Account

  Overview When trying to verify the setting for a Gmail account, the below error message is generated: Warning,0,55403322-0e1a-45b8-b38b-bfbab88161fd,WebMon.Alerter, Unable to send email message to: xx...

• Users Bypassing a GFI WebMonitor Policy by Accessing http://www.google.com/gwt/n?u=

  Overview This article addresses an issue where users access the http://www.google.com/gwt/n?u= URL, and whatever URL they parse there, will bypass the filtering policies in GFI WebMonitor. Root Cause ...

• user count going over the license limit after the upgrade

  Versions / Builds Affected2015 StatusResolved Problem SummaryIn some cases the user count is going higher that it did before the upgrade TT / JIRAID2250 How to IdentifyGFI Webmonitor 2015 changed the ...

• Users or Groups from Subdomains Are Not Being Added to Policies

  Overview This article addresses an issue where users or groups from subdomains are not listed, and cannot be selected to be added to policies. Information This issue has been fixed in WebMonitor 2012 ...