Articles

FaxMaker Section

• Error: 'Error uploading report. Mail moved to undeliverable folder'

  Answer PROBLEMThe following error message is encountered and displayed in GFI FaxMaker monitor: Error uploading report.  Mail moved to undeliverable folder.  Make sure that you have set the Email2FAXG...

• Error: 'Failed to connect to database' when attempting to connect to SQL database

  Answer PROBLEMWhen attempting to connect to a backend MS SQL Server database you receive an error similar to 'Failed to connect to database'. ENVIRONMENT GFI products with SQL support All supported en...

• Error: 'Failed to create instance of xml document. [0x80040154]' when GFI FaxMaker fails to process FMD files

  Answer PROBLEM GFI FaxMaker fails to process FMD files. The log file indicates the following error: Failed to create instance of xml document. [0x80040154] ENVIRONMENT GFI FaxMaker All supported envir...

• Error: 'Failed to initialize GSM modem, Modem Failed To Respond(timeout)' is found in the GSM_COMx.log

  Versions / Builds AffectedFaxMaker 2013 build 20121101 StatusResolved Problem SummarySMS line failed to be initialized TT / JIRAID293 How to IdentifyGFI FaxMaker Message Transfer Agent attempts to ini...

• Error: 'Failed To Send SMS (fmerc: 1)' when a user cannot send SMS

  Versions / Builds AffectedGFI FaxMaker Version 2011 Build: 20120306 StatusResolved Problem SummaryUser will not be able to send a SMS, although the FaxMaker SMS service provider template is set up cor...

• Error: 'Handshaking Error 54' when sending a fax to a fax machine

  Answer PROBLEMA handshaking failure 54 is encountered when sending a fax to a specific fax machine using a lower fax class. ENVIRONMENT GFI FaxMaker all supported environments SOLUTIONThe reason for t...

• Error: 'Handshaking failed : 54' when sending larger faxes

  Answer PROBLEM GFI FaxMaker fails when sending faxes having more then 30 pages, using a Dialogic Brootkrout card. Only the first 30 pages will be sent and the transmission report will have the followi...

• Error: 'Handshaking Failure 54' when sending a fax ( ECM )

  Answer PROBLEM Unable to send fax. Fax fails with error 'Handshaking Failure 54' that is shown in GFI FaxMaker monitor and / or debug logs.    ENVIRONMENT GFI FaxMaker All supported environments SOLUT...

• Error: 'Handshaking Failure 54' when sending a fax ( Others )

  Answer PROBLEM Unable to send fax. Fax fails with error 'Handshaking Failure 54' that is shown in GFI FaxMaker monitor and / or debug logs.    ENVIRONMENT GFI FaxMaker All supported environments SOLUT...

• Error: 'HTTP 403 Forbidden' when opening the GFI Directory web page and ASP.NET MVC is not set up on IIS6

  Answer PROBLEMWhen opening the GFI Directory web site the following error is displayed: HTTP 403 Forbidden ENVIRONMENT GFI Directory Microsoft Windows 2003 Microsoft Internet Information Services (IIS...