Articles

FaxMaker Section

• Error: 'C-0007' When Sending a Fax from the GFI FaxMaker Client

  Overview The sender encounters the error code 'C-0007' when trying to send a fax using GFI FaxMaker client. Environment GFI FaxMaker Microsoft Exchange server All supported environments Root Cause Ano...

• Failed to initialize user management

  Versions / Builds AffectedGFI FaxMaker 2015 StatusResolved TT / JIRAID1089 How to IdentifyCustomer installed GFI FaxMaker 2015. The configuration wizard prompts the error message Failed to initialize ...

• Fax emails stuck in FaxMaker SMTP Connector queue

  Answer PROBLEMFax emails stuck in the FaxMaker SMTP connector queue.  When performing a telnet test to GFI FaxMaker machine from the Microsoft Exchange machine one encounter the following error: rcpt ...

• Fax Page Is Shrunk When It Is Printed with the GFI FaxMaker or NPQ2F Printer

  Overview When printing a document to the NetPrintQueue2Fax or the FaxMaker printer, the fax is shrunk to a quarter of its size. Customer installed FaxMaker and NPQ2F printer on a Windows 8 client mach...

• Fax Transmission Reports Are Not Being Received

  Overview After the fax is sent, its fax transmission report is not received by the sender.   Environment GFI FaxMaker All Supported Environments   Root Cause GFI FaxMaker can be configured to send (or...

• FaxMaker Faxes Are Not Showing Text Correctly

  Overview Faxes sent from FaxMaker do not show text correctly, which looks like it is broken or cut-off or cut-up.  Here is an example of fax with this issue. Please note that some areas were blurred i...

• Faxes Are Elongated from Certain Senders When Using MultiTech 9234SMI Modem

  Overview In some cases, faxes may be received in an elongated format when using a MultiTech 9234SMI modem. This causes one Letter/A4 size page to appear stretched. Environment GFI FaxMaker MultiTech 9...

• Faxes Are Garbled and Illegible When Using a Multitech Modem

  Overview All inbound faxes are garbled and illegible while using a MultiTech modem. Below is a fax sample: Environment GFI FaxMaker All supported environments MultiTech Modem Root Cause Some modem typ...

• Faxes Are Garbled When Using a Perle PCI-RAS 4 Multi-Modem with GFI FaxMaker

  Overview The faxes are garbled when using a Perle PCI-RAS 4 Multi-modem. Environment GFI FaxMaker Perle PCI-RAS 4 Multi-modem Root Cause By default, the generic modem is set to a 'class 2' device, tho...

• Faxes are not being downloaded from etherFAX inbox

  Versions / Builds AffectedBuild 20130606 and newer StatusOpen Problem SummaryCustomer uses etherFAX and stops receiving incoming faxes They may also receive emails stating that they have faxes waiting...