Articles

FaxMaker Section

• Clearing Old Logs and Temp Files

  Overview This article provides information on clearing the old logs and temp files in GFI FaxMaker. Process Here are the steps for doing a little housekeeping on old logs and temp files. Clearing old ...

• HPDS Faxes Reporting Wrong Status

  Overview The faxes sent using HPDS are successful but the report shows the fax as failed. The .dat file is empty as was in previous versions and the transmission report or .000 file shows status as - ...

• Inbound Faxes Are Not Auto Printing on Build 19.2

  Overview After upgrading to FaxMaker 19.2 (build 20180502), the auto printing feature no longer works when configured either by using the Lines and Devices > Advanced Tab or any of the routing methods...

• License Key with SR140 Flag Not Recognized in Server 2012

  Overview Customer is already using a license key with SR140 flag, and the SR140 LAC has been activated but lines are still not initializing and FaxMaker Brooktrout Driver GUI shows this message. Brook...

• Message Transfer Agent Is Not Starting

  Overview Message Transfer Agent does not start when files are in the FaxMaker\SinkDrop folder.  When the files are removed, the service starts. Information Root Cause An automatic update was pushed ou...

• Error: 'SendSMS - failed' While Using the Message Media

  Overview The SMS failed with the following error when it is sent by GFI FaxMaker using the Message Media: SendSMS - failed. [fmerc:1] Environment GFI FaxMaker 2014 or later. Message Media Service. Roo...

• FaxMaker | Troubleshoot SR140 SIP Communication

  Answer Identify and fix The following Dialogic articles describe how to troubleshoot SR140 SIP communication and pinpoint the cause of any issues encountered sending/receiving faxes in GFI FaxMaker wi...

• Error 1722 : 'User Management Failed' While Upgrading FaxMaker

  Overview Upgrading FaxMaker to the latest version results in the following error: Error 1722: Upgrading User Management... Failed. In the Install logs, you will see the error 1722 similar to the follo...

• Locating the MSI File for FaxMaker and FaxMaker Client

  Overview The .msi installer of GFI FaxMaker client is not directly available to download. This article provides information on locating the MSI file for GFI FaxMaker. Process Launch the FaxMaker clien...

• Downloading the Windows Standalone Client

  Overview The Windows Client Installer no longer offers the download of the FaxMaker standalone Windows installer. The option of finding online the installers for the FaxMaker client is no longer avail...