Articles

FaxMaker Section

• Inbound SMS Reply Causes Message Transfer Agent to Stop

  Overview There are instances wherein the SMS messages are sent successfully, but when replies are received the Message Transfer Agent service is stopped. The COM port, used by the GSM modem, becomes u...

• Incoming Faxes Are Not Printed Automatically When GFI FaxMaker Is Set to Auto-Print (Permission Issues)

  Overview   GFI FaxMaker is configured to auto-print incoming faxes, but nothing is being printed out on the designated printer.   This article provides the steps to fix this problem caused by permissi...

• Incoming Faxes Are Not Printed Automatically When GFI FaxMaker Is Set to Auto-Print (splwow64.exe)

  Overview GFI FaxMaker is configured to auto-print incoming faxes, but nothing is being printed automatically. This article provides the steps to fix this issue.      Information Environment GFI FaxMak...

• Incoming faxes are randomly truncated (Avaya / SR140)

  Answer PROBLEMIncoming faxes are received truncated on random basis.  ENVIRONMENT GFI FaxMaker Dialogic Brooktrout SR140 Avaya VoIP Phone Systems and Gateways SOLUTIONLine compression must be disabled...

• Incoming faxes are not stored on a network share

  StatusOpen Problem SummaryAlthough a network share is configured inbound faxes are not stored. The functionality is not working as expected. TT / JIRAID517 How to IdentifyThe functionality of storing ...

• Incoming Faxes Are Incomplete When Printed

  Overview When GFI FaxMaker is configured to print incoming faxes, the printout appears incomplete or no printout occurs. Environment GFI FaxMaker. All supported environments. Root Cause This happens w...

• Inconsistent DTMF/DID routing with a Dialogic Brooktrout TR1034 device ( Only)

  Answer PROBLEMInconsistent or Sporadic DTMF/DID routing when a Dialogic Brooktrout TR1034 fax board is used with GFI FaxMaker. ENVIRONMENT GFI FaxMaker Dialogic Brooktrout TR1034 fax board SOLUTIONNot...

• Init: Failed to initialize AdManagement

  Versions / Builds AffectedGFI FaxMaker 2015 StatusOpen TT / JIRAID1083 How to IdentifyWhen launching the GFI FaxMaker Configuration, then the following error occurs Failed to initialize user managemen...

• Installing GFI FaxMaker on the same machine with IIS and SMTP server

  Answer Introduction   This article explains how to install GFI FaxMaker on a machine where a SMTP mail server and IIS (Internet Information Services). In such a scenario conflicts may arise between II...

• Is GFI FaxMaker affected by the OpenSSL bug?

  Versions / Builds AffectedGFI FaxMaker 2013 Build: 20131008 or before StatusOpen Problem SummaryOpenSSL, Bug, FaxMaker TT / JIRAIDPM How to IdentifyAny queries about OpenSSL in relation to GFI FaxMake...