Articles

FaxMaker Section

• The GFI FaxMaker monitor does not show any incoming calls ( ONLY)

  Answer PROBLEMThe GFI FaxMaker monitor does not show any incoming calls. ENVIRONMENT GFI FaxMaker Fax over IP (FOIP) SOLUTION There can be various reasons why inbound calls are not shown on the FaxMak...

• The GFI FaxMaker Printer Does Not Install Successfully When Installing the GFI FaxMaker Client

  Overview When installing the GFI FaxMaker client, the 'FaxMaker' printer is not installed. The printer is not visible in the ‘Printers and Faxes’ (or 'Devices and Printers') window. Environment GFI Fa...

• The GFI FaxMaker send/receive log file will not be offered to view from the Remote FaxMaker Monitor

  Versions / Builds AffectedGFI FaxMaker Version 2013 SR3 or later StatusOpen Problem SummarySend/Receive Log file will not be offered to view from the Remote FaxMaker Monitor. TT / JIRAID497 How to Ide...

• The NetPrintQueue2Fax printer fails to process large print jobs

  Answer PROBLEM NetPrintQueue2Fax printer is unable to process print jobs in excess of 4 GB. No faxes are sent. ENVIRONMENT GFI FaxMaker NetPrintQueue2Fax All Supported Environments SOLUTION Either spl...

• The other end receives a header that overwrites the header of GFI FaxMaker when a fax is sent over beroCAPI

  Answer PROBLEM The other end receives a header that overwrites the header of FaxMaker when a fax is sent with FaxMaker over beroCAPI. ENVIRONMENT GFI FaxMaker 2013 or higher Supported BeroNet BeroFix ...

• There are no lines that you can send through.Item is NOT in cache

  Versions / Builds AffectedFaxMaker 20150826 StatusOpen Problem SummaryUser attempts to send fax which fails with error There are no lines that you can send through. This is typically a misconfiguratio...

• TIF attachment conversion fails

  Versions / Builds AffectedGFI FaxMaker 2014 StatusResolved Problem SummaryConversion of TIF attachment fails TT / JIRAID761 How to IdentifyAll outbound faxes where TIF file is attached fails with a co...

• TIF File Attachments on Outbound Fax Jobs Fail to Convert

  Overview   Outbound faxes with TIF attachments fail due to a document conversion error (1701, 1705, or 1706). Other attachment file types appear to convert successfully. This article describes the res...

• TNEF to MIME conversion error when sending a fax

  Answer PROBLEMWhen sending a email fax request to GFI FaxMaker, the transmission report returned by GFI FAXmaker contains the following error: TNEF to MIME conversion is failing on the FAXmaker Fax Se...

• TR1034 DID/Combo Board doesn't work with cables from TR114 board

  Answer PROBLEMAfter upgrading from a Dialogic® Brooktrout® TR114 DID/COMBO Fax Board to a Dialogic® Brooktrout® TR1034 DID/COMBO Fax Board, using a cable that was used with the TR114 fax board, only t...